Returns Policy

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied , you may return any item in its original condition for a refund within 14 working days from delivery.

Within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by emailing our customer service department on info@chapter.london

Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

Damages and issues

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please notify us immediately by  emailing our Customer Care Team on info@chapter.london

To ensure prompt resolution, please provide the order number and keep the packaging and the damaged items for inspection by the carrier.

This policy does not affect your rights under law as a consumer, which apply in addition.

Exchanges 

We don't currently offer exchanges, but please do send your purchases back to us for a full refund. 

Refunds 

If you require a refund we will refund the price paid by you for the goods within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distribution centre within 14 working days of delivery to you.

Refunds will only be made against the original credit/debit card used. 

Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.